Returns

Short version: all sales are final. We replace defective items only.

Why all sales are final

Each kit is produced after you order — we don't carry stock to swap from. The cost of accepting open-ended returns would either raise prices for everyone or end the business. By keeping all sales final, we keep prices honest.

What counts as a defect

• Print misalignment, peeling, or major color mismatch beyond what's shown on the product page.
• Stitching that comes apart on first wear.
• Wrong item shipped (different team, version, or size than what you ordered).
• Wrong personalization printed when the order confirmation shows otherwise.

What does NOT count

• Changed your mind.
• Ordered the wrong size — please use the Size Guide before ordering.
• Personalized items where the print matches the order (typos in the name or number you submitted are your responsibility).
• Minor variation in fit, fabric weight, or color tone versus the original retail version of the kit.
• Wear and tear, washing damage, or damage from improper care.

How to request a replacement

1. Within 14 days of delivery, email support@touchline.fit from the address you used to order.
2. Include: order number, a short description of the issue, and 2–3 clear photos showing the defect.
3. We respond within 2 business days. If the claim is accepted, you return the defective item first — we'll send a return address; ship it back with tracking within 14 days of approval. Once we receive and verify it, we produce a replacement and ship it to you free of charge.

Order cancellation

If you need to cancel an order, email us within 2 hours of checkout. After that, the order has likely moved into production and can no longer be cancelled.

Damaged in transit

If your package arrives visibly damaged (torn open, item soaked or torn), take photos of both the packaging and the contents before doing anything else, then email us. We'll file a carrier claim and arrange a replacement.

Refunds

If an accepted claim is for a refund rather than a replacement, the defective item must be returned first. Email support@touchline.fit and we'll provide a return address, then ship the item back with tracking within 14 days of approval. Once we receive and verify the returned item, we issue a refund to your original payment method — typically within 5–10 business days depending on your bank.

Whether you choose a replacement or a refund, the defective item must be shipped back first.

Questions

Email support@touchline.fit.